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Customer Experience Management for Utilities

Usability Roadblocks to Self-Service Success: How to Identify and Remove Them.
Half-day tutorial on UX design best practices.
Speaker: Dave Mitropoulos-Rundus

Why is website usability important? Does a website need to be simple, or just clear? How do you prioritize and position the most important items on so they are noticed? What is the best way to implement navigation? What should links really look like? What are usability roadblocks and how do you fix them?

This workshop reveals areas of excellence and opportunities for improvement, and focuses on what is critical for the design and improvement of easy-to-use websites. Attendees return to the office with a clear understanding of what constitutes user experience issues and roadblocks. In it, they learn redesign options that will fix, improve and enhance the website user experience.