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Past Events

These are the events that have been attended or presented by ClearUsability in the past:

The Real Usability of Healthcare.gov

Successes, issues, and improvements for this website as an example for all websites whose objective is to capture a broad range of visitors.

Usability is vitally important to many areas of the healthcare industry. The user population can broadly be divided into health care professionals, health care administrators, and consumers with no medical training. This talk will outline what is important for these various “user groups”, hone in on what is important for the growing group of “Consumer” users, and do a deep-dive on www.healthcare.gov, which has been in the media for much of this year,

Crescendo-ing…er …“Crash-scendo-ing”…in early October.

This talk will focus on the usability aspects of heathcare.gov. Attendees will walk away with not only a deep understanding of what did and did not work with the site as it rolled out in early October, but with recommendations relevant to anyone who is a stakeholder for a company or organization who needs their website and other customer touch points to be inviting and promote successful use for a very broad range of visitors.


ACM’s Michigan Computer Human Interaction

Event: ACM’s Michigan Chapter of Computer Human Interaction held at LKF Marketing.
Presentation: Usability 2012: Where Are We Today?
Speaker: Dave Mitropoulos-Rundus

What is usability? What ARE the common issues on today’s websites? What’s new? Are they the same? Have they changed? Do you still wonder what’s behind link number 3? And what do we do now that we are designing for websites, tablets, and mobile? Come and learn in a most entertaining (and educational) way how to identify, fix, and avoid a selection of usability issues that are present today. As an added bonus, you will be able to compete in an episode of “The Usability Game Show”.
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ACM’s Michigan Computer Human Interaction

Event: ACM’s Michigan Chapter of Computer Human Interaction held at Techsmith Corporation.
Presentation: Usability 2012: Where Are We Today?
Speaker: Dave Mitropoulos-Rundus

What is usability? What ARE the common issues on today’s websites? What’s new? Are they the same? Have they changed? Do you still wonder what’s behind link number 3? And what do we do now that we are designing for websites, tablets, and mobile? Come and learn in a most entertaining (and educational) way how to identify, fix, and avoid a selection of usability issues that are present today. As an added bonus, you will be able to compete in an episode of “The Usability Game Show”.


Customer Experience Management for Utilities

Usability Roadblocks to Self-Service Success: How to Identify and Remove Them.
Half-day tutorial on UX design best practices.
Speaker: Dave Mitropoulos-Rundus

Why is website usability important? Does a website need to be simple, or just clear? How do you prioritize and position the most important items on so they are noticed? What is the best way to implement navigation? What should links really look like? What are usability roadblocks and how do you fix them?

This workshop reveals areas of excellence and opportunities for improvement, and focuses on what is critical for the design and improvement of easy-to-use websites. Attendees return to the office with a clear understanding of what constitutes user experience issues and roadblocks. In it, they learn redesign options that will fix, improve and enhance the website user experience.


Internet User Experience 2012 Conference
Internet User Experience 2012

Internet User Experience (IUE2012) is a conference spotlighting methods for dramatically improving today’s user experience.

IUE 2012 was the eighth annual conference, and it brought top industry speakers, practitioners, and authors to provide the most complete package of Internet user experience design training, case studies, and real-world examples ever assembled.

The conference covered most aspects of web site design and strategy, including user experience design, graphics, branding, social media, content style, the migration to mobile, tablet, and automobiles, and enhancements that drive customers to your internet presence.

Clear Usability was very involved in this conference, providing both presentations and training. Here is a list of the activities:

Full-Day Training Tutorial:
The User Experience Design Step: Methods and practices for conceptual design.
Trainers: Danielle Cooley and Dave Mitropoulos-Rundus

Keynote Presentation: Making the Whole Customer Experience Work for Your Business.
Speaker: Dave Mitropoulos-Rundus

Presentation: History, Present, and Future Directions for the User Experience Profession.
Speaker: Dave Mitropoulos-Rundus


Utility Web Week

Utility Web Week is a conference focused on teaching and sharing best practices and lessons-learned on how to serve online customers.

ClearUsability taught a workshop entitled, “Usability 101: Tactics and Strategies for Web Self-service.”